The Lost Art of Listening
Empathic Listening Scale
Give yourself a score of 1 (never) to 5 (always) for each of these.
What is your total score? Which category:
Sensing
I am sensitive to what others are not saying.
I am aware of what others imply but do not say.
I understand how others feel.
I listen for more than just the spoken words.
Processing
I assure others that I will remember what they say.
I summarize points of agreement and disagreement when appropriate.
I keep track of points others make.
I connect what others are saying to my own work/world.
Responding
I assure others that I am listening by using verbal acknowledgments.
I assure others that I am receptive to their ideas.
I ask questions that show my understanding of others’ positions.
I show others that I am listening by my body language (e.g., head nods).