Dialogue snippets

Snippets have all been anonymized. I did not choose snippets from every single recording as the audio quality was a little bit off on a few of them and on one the audio recording stopped after one minute. 🤣 For our purposes though, we just want you to take a look at these snippets and think about how we could use better questioning and follow-ups to deepen the conversation and demonstrate stronger responsive listening and empathy with the client. There are many right answers and many possible directions forward.

Screenshot of a virtual meeting with three speakers discussing a professional topic, with timestamps indicating the sequence of the conversation.
Screenshot of a conference or virtual meeting with multiple speakers discussing industry challenges, customer engagement, and competition, with a focus on business strategies and market trends.
Transcript of a virtual business meeting with multiple speakers discussing industry challenges, customer engagement, and market trends.
Screenshot of a virtual meeting or conference call with multiple participants. The chat contains dialogue about new technologies, digital solutions, and banking innovations, with speakers discussing potential updates and implementations.
Screenshot of a multi-part online conversation with multiple speakers discussing business strategies and solutions, including topics like partnerships, market segments, solutions for SMEs, and commercial advertising.