Snippets have all been anonymized. I did not choose snippets from every single recording as the audio quality was a little bit off on a few of them and on one the audio recording stopped after one minute. 🤣 For our purposes though, we just want you to take a look at these snippets and think about how we could use better questioning and follow-ups to deepen the conversation and demonstrate stronger responsive listening and empathy with the client. There are many right answers and many possible directions forward.