A chart illustrating the relationship between focus, perception, language, confidence, involvement, and delivery in business. It shows scales from 1 to 10 with descriptors for each factor, such as from 'functional processes' to 'business challenges & problems,' from 'functional specialist' to 'member of business team,' from 'functional language' to 'business language,' from 'uncertain' to 'confident,' from 'late in decisions' to 'early in decisions,' and from 'what business wants' to 'what business needs.'

Breakout 1:

  • What’s an assumption that you’ve been rethinking lately in your professional area? How/Why?

  • What is something new that one of your internal partners needs to rethink?

  • Where do you spend more of your time on the partnering rubric?

  • What is a specific scenario you’d like to explore?

Breakout 2:

  • Which is most important to you? Why?

  • What about for your internal partners (Ops/IT/Front Office)? Where have you seen 1 of the 5 create a threat?

  • What upstream/downstream impacts do we need to study more to better understand our audience?

Diagram showing a process of moving from threat to reward with five key concepts. On the left, a dark blue arrow labeled 'AWAY THREAT' with a warning icon and text 'Threat Is Stronger.' In the center, grey boxes list 'STATUS,' 'CERTAINTY,' 'AUTONOMY,' 'RELATEDNESS,' and 'FAIRNESS.' On the right, a light blue arrow labeled 'TOWARD REWARD' with a smiley face icon and text 'Reward Is Better.'

Breakout 3:

  • Your goal: What do you want your audience to do with the information you give them? NOT just “understand.”

  • Zoom in/Zoom out: What do they already know about your topic?

  • Buy-in: Why will they care about your topic/challenge? What challenges are they facing that you solve?

  • Current view: What do they think about your topic/challenge? What solution/lack thereof do they see?

  • Broken status quo/urgency: What is the cost of doing nothing/inaction? Why us/why now/why not before?

  • Objections/curiosities: What questions will they want answered?

A diagram with five sections outlining steps for a discussion strategy, including setting, challenge, common response, urgency, and goal, each with descriptive prompts.

Breakout 4:

  • How did your group move around the map?

  • How did you drop or not drop the ball?

  • What can you do differently next time?

A conversation map with four quadrants on a dark background, labeled 'Understanding, Validating,' 'Exploring, Problem-solving,' 'Blocking, Telling,' and 'Storytelling, Persuading.'