You are Billy.

Feel free to be creative in expanding this information. Billy works in the accounting department in their organization. You are implementing a new software package that will streamline the collections process, eliminating several unneeded steps. However, you need help from your colleague, Sam, to solve a problem. Sam has exactly the expertise Billy needs. The problem is that Sam is extremely busy with their own projects, and has so far been unwilling to help.

Try to influence Sam to help.